Privacy Policy

Last Updated: January 28, 2026 Black Diamond Wellness & DNA (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring that your personal information is handled with care, transparency, and respect. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, use our services, or communicate with us. By using our website or submitting information to us, you agree to the terms of this Privacy Policy. 1. Information We Collect We may collect the following types of information: A. Personal Information You Provide •Name •Email address •Phone number •Mailing address •Appointment details •Wellness intake information •Consent forms •Payment-related details (processed through secure third-party providers) B. DNA & Wellness Related Information If you choose to use our DNA or wellness services, you may provide: •Health or lifestyle information •DNA collection details •Test type requested •Documentation required for identity verification Note: We do not process or analyze DNA samples ourselves. All DNA testing is performed by accredited third party laboratories. C. Automatically Collected Information When you visit our website, we may automatically collect: •IP address •Browser type •Device information •Pages viewed •Cookies and tracking data This helps us improve website performance and user experience. 2. How We Use Your Information We use your information to: •Provide wellness and DNA services •Schedule appointments •Communicate updates, confirmations, and service details •Process payments through secure third party systems •Improve our website and client experience •Maintain internal records and compliance •Send optional newsletters or updates (only with your consent) We do not sell or rent your personal information. 3. DNA Information & Sensitive Data Because DNA and wellness information is highly sensitive, we follow strict privacy and security practices to protect your data. A. How DNA Information Is Handled •DNA samples are collected securely and transferred directly to accredited third party laboratories for processing. •We do not analyze DNA samples ourselves. •We do not store or retain DNA samples. •We do not receive raw genetic data unless required for documentation or verification purposes. •Any DNA-related documents we receive (such as chain of custody forms or lab confirmations) are stored securely and only for as long as necessary to fulfill service requirements. B. Limited Access Only authorized personnel who need access to your information to perform their job duties (such as scheduling, identity verification, or documentation handling) may view your DNA related information. Access is restricted and monitored. C. Consent Requirements We only collect DNA related information with your explicit consent. You may withdraw your consent at any time, though doing so may limit our ability to provide certain services. D. No Sharing Without Permission We do not share DNA information with: •Employers •Insurance companies •Marketing companies •Government agencies (unless legally required) DNA information is only shared with: •The accredited laboratory performing the test •You, the client •Any legally authorized party you designate in writing E. Legal Compliance We comply with all applicable privacy and data handling laws, including requirements related to: •Chain of custody •Identity verification •Secure transfer of sensitive documents •Record retention and disposal If required by law (such as a court order or subpoena), we may disclose limited information, but only what is legally mandated. 5. Data Security We take the security of your personal, wellness, and DNA related information seriously. While no system can guarantee complete protection, we use industry standard safeguards to reduce risks and protect your data from unauthorized access, misuse, or disclosure. A. Administrative Safeguards •Access to sensitive information is limited to authorized personnel only. •Staff handling wellness or DNA related information receive training on confidentiality and secure data practices. •Internal procedures are reviewed regularly to maintain compliance and security. B. Technical Safeguards •Secure, encrypted systems are used for storing and transmitting sensitive information. •Firewalls, password protection, and access controls help prevent unauthorized access. •Our website may use SSL encryption to protect data submitted online. C. Physical Safeguards •Paper documents are stored in secure, restricted-access areas. •DNA collection materials and chain of custody documents are handled with care and disposed of securely when no longer needed. D. Third Party Security We work only with reputable third-party service providers who maintain strong security standards. These partners are required to protect your information and use it only for the services they provide. E. No Guarantee While we take every reasonable step to protect your information, no method of transmission or storage is completely secure. By using our services, you acknowledge these inherent limitations. 6. Your Rights & Choices You have control over your personal, wellness, and DNA related information. We respect your rights and will assist you in exercising them whenever possible. A. Access to Your Information You may request: •A copy of the personal information we have on file •Details about how your information is used •Confirmation of whether we hold any DNA related documents for your case We will respond within a reasonable timeframe. B. Corrections & Updates If any of your information is inaccurate or outdated, you may request that we correct or update it. This includes: •Contact information •Appointment details •Documentation you previously submitted C. Withdrawal of Consent For wellness or DNA services that require consent, you may withdraw your consent at any time. Please note: withdrawing consent may limit our ability to complete or continue certain services. D. Request to Delete Information You may request that we delete: •Personal information •Wellness intake information •DNA related documents (when legally permissible) We will honor deletion requests unless: •We are required by law to retain certain records •The information is needed to complete an active service •Retention is necessary for compliance or dispute resolution E. Communication Preferences You may opt out of: •Marketing emails •Wellness newsletters •Non essential updates Service related communications (such as appointment confirmations or required notices) cannot be opted out of. F. Identity Verification For your protection, we may require identity verification before releasing or modifying sensitive information. 7. Third Party Links & Services Our website may contain links to third party websites, services, or resources that are not operated or controlled by Black Diamond Wellness & DNA. These links are provided for convenience, education, or additional service options. A. No Control Over Third Party Practices We are not responsible for: •The privacy practices of third-party websites •The accuracy of their content •How they collect, use, or protect your information Once you leave our website, your information is governed by the privacy policy of the third-party site you visit. B. Recommended Review We encourage you to review the privacy policies of any third-party websites or services before providing personal information or using their platforms. C. Third Party Service Providers Some services we use may involve third party platforms, such as: •Payment processors •Scheduling systems •Laboratory portals •Secure document upload tools These providers have their own privacy and security practices, and we work only with reputable partners who maintain strong data protection standards. 8. Children’s Privacy Black Diamond Wellness & DNA is committed to protecting the privacy of minors. Our services may involve children only when a parent or legal guardian provides the required consent. A. Services for Minors Some DNA services (such as parentage testing) may involve minors. In these cases: •A parent or legal guardian must provide written consent •Identification and legal documentation may be required •Information is shared only with legally authorized parties We do not knowingly collect personal information from children without verified parental or guardian authorization. B. Website Use Our website is not intended for children under the age of 18. We do not knowingly collect information from children under 18 through the website. If we learn that information has been collected from a child without proper consent, we will take steps to delete it promptly. C. Parental Rights Parents or legal guardians may: •Request access to their child’s information •Request corrections or updates •Request deletion of information (unless restricted by law or active case requirements) 9. Data Retention We retain personal, wellness, and DNA related information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and maintain accurate business records. A. Retention Periods Different types of information are retained for different lengths of time: •General client information (name, contact details, appointment history): retained as long as you remain an active client or as required by law. •Wellness intake information: retained only as long as needed to provide services or maintain compliance. •DNA related documents (chain of custody forms, lab confirmations): retained only for the period required by the testing laboratory, legal guidelines, or case requirements. •Payment records: retained in accordance with financial and tax regulations. •Email or communication records: retained as needed for documentation, service history, or compliance. B. Secure Disposal When information is no longer needed, we dispose of it securely using methods such as: •Secure digital deletion •Shredding of physical documents •Removal from internal systems and backups when appropriate C. Legal Requirements Certain records may be retained longer if required by: •State or federal regulations •Court orders •Ongoing legal matters •Contractual obligations with accredited laboratories We retain only what is necessary and nothing more. 10. Updates to This Policy We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices. When updates are made, the “Last Updated” date at the top of this page will be revised. A. Notification of Changes If the changes are significant, we may notify you through: •A notice on our website •Email communication (if you are subscribed or have an active service) •Updated policy links during appointment scheduling or service intake B. Continued Use By continuing to use our website or services after changes are posted, you acknowledge and accept the updated Privacy Policy. 11. Contact Information If you have any questions about this Privacy Policy, your personal information, or how we protect your data, please feel free to contact us. We are committed to transparency and are here to support you. Black Diamond Wellness & DNA 5959 Gateway Blvd W, Suite 560 El Paso, TX 79925 Phone: 915 218 1711 Email: contact@bdwellnessdna.com We welcome your questions and will respond as promptly as possible.